Frequently Asked Questions

Your monthly hosting includes professional AWS infrastructure, nightly backups with 30-day retention, monthly plug-in and security updates, full admin access to your website, and 30 minutes of content edits. It's everything you need to keep your travel website running smoothly.

Your website is hosted on Amazon Web Services (AWS), the same infrastructure used by major companies worldwide. This ensures enterprise-grade reliability, speed, and uptime for your travel agency website.

We perform automatic nightly backups of your entire website. Backups are retained for 30 days, so if anything goes wrong, we can quickly restore your site to a recent working state.

We perform monthly plug-in and platform security updates to protect your website from vulnerabilities. Your site is hosted on secure AWS infrastructure with regular monitoring.

Yes! You have full admin access to your website, so you can update content, images, and other elements whenever you need to. No need to wait on us for day-to-day updates.

Each month includes 30 minutes of content edit assistance. This covers minor wording changes, text updates, and small adjustments. Just let us know what you need and we'll take care of it.

For larger changes like new pages, forms, or custom features, our extended support is available at $75/hour. Contact us with what you need and we'll provide a time estimate before starting any work.

You can reach our support team at Support@TravelMinds.com or call us at 720-806-0888. For existing subscribers, you can also manage your account through the subscriber portal.

Hosting is billed monthly at $39/month through Stripe, our secure payment processor. You'll receive an invoice each billing cycle and can view your full payment history in the subscriber portal.

Yes, you can cancel your hosting subscription at any time through the subscriber portal or by contacting our support team. Your website will remain active through the end of your current billing period.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment integration.

You can update your payment method through the subscriber portal. Sign in, go to your subscription page, and click "Manage Billing" to access the Stripe customer portal where you can update your card on file.

Our Standard Website Package starts at $1,995 and includes a custom design with 5-6 pages, mobile responsiveness, SEO basics, contact forms, social media integration, and Google Analytics. Custom solutions with additional features are priced based on project complexity—contact us for a tailored quote.

A standard website typically takes 4-6 weeks from kickoff to launch. Custom projects may take longer depending on complexity. We'll provide a timeline during our initial consultation.

Yes, we specialize exclusively in the travel industry. This focus allows us to deeply understand your audience, create travel-centric designs, and deliver websites that drive results for travel professionals.

Absolutely. Every website we build is fully responsive and optimized for smartphones, tablets, and desktops. Your agency will look great no matter how your clients find you.

The subscriber portal is your central dashboard for managing your TravelMinds website subscription. You can view your site status, check payment history, manage billing, and update your account settings all in one place.

You can sign in using your email and password, or use our magic link option for passwordless sign-in. Just enter your email and we'll send you a secure link to access your account.

Use the magic link sign-in option on the login page. Enter your email address and we'll send you a one-time secure link. You can also contact support at Support@TravelMinds.com for help.